http://www.antoniothonis.com/2009/e-service-vs-e-commerce-a-new-paradigm-for-business/ Business Strategy & Social Marketing Fri, 15 Apr 2011 14:53:25 +0000 hourly 1 http://wordpress.org/?v=3.1.1 http://www.antoniothonis.com/2009/e-service-vs-e-commerce-a-new-paradigm-for-business/comment-page-1/#comment-165 Antonio Thonis Sun, 12 Jul 2009 13:22:04 +0000 http://www.antoniothonis.com/?p=136#comment-165 Both paths can be used to make clear which strategy a company follows and could be used to inform the customer of what to expect. The demand for customization and tailored products are fulfilled by the e-service path. While the demand for low prices seems more logical with the traditional path. The question is if organizations can mix both. Is Dell a good example that does this? What do you think? Both paths can be used to make clear which strategy a company follows and could be used to inform the customer of what to expect. The demand for customization and tailored products are fulfilled by the e-service path. While the demand for low prices seems more logical with the traditional path. The question is if organizations can mix both. Is Dell a good example that does this? What do you think?

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